Terry Alsdorf

(281) 816-6887Terry.alsdorf@gmail.com


Profile

Systems Engineer Systems Administrator

Accomplished systems engineer and systems administrator with extensive experience designing, installing, and maintaining servers and workstations to support large organizations. Skilled in identifying and resolving system, network, and firewall issues. Clear and consistent record of identifying opportunities to reduce operating costs and improve systems efficiency. Thoroughly familiar with design and implementation of heterogeneous Linux, Unix, and Windows environments.


VMwareESXi serversRed Hat LinuxMicrosoft Windows ServerProject Management Active DirectorySolarisDNSDHCP LDAP PERLTroubleshootingProblem ResolutionRequirements DefinitionPerformance AnalysisCfengine


Professional Experience


L3 NSS —Houston, Texas—August 2011 to Present

L-3 NSS is among the largest divisions of global defense leader, L-3. L-3 provides cybersecurity, intelligence, and enterprise information technology services and solutions to the Intelligence Community; the Department of Defense; U.S. federal civilian, state, and local government agencies; and international customers.

Computer System Engineer

Computer Systems Engineer to design, develop, implement, analyze, document, test, debug, and maintain hardware and software of new and existing computer systems for the Engineering directorate at Johnson Space Center. Support the customer during testing. Update documentation affected by system hardware and software changes and ensures standards are met.


My general responsibilities include

  • Performing necessary maintenance on the operational machines.

  • Develop and install software updates and patches in the operational system.

  • Work closely with software and test engineers to deliver products to our customer.

  • Troubleshooting and resolving hardware, software, and connectivity problems.

  • Providing administration, maintenance, and support for existing software development environments.

  • Monitoring systems performance and implementing measures to improve performance as identified.

  • Implement and Maintain network infrastructure.


My specific contributions include

  • Created a mirrored Operating System repository to maintain configuration control between releases that included an automated update cycle and a manual promotion to production.

  • Upgraded and maintained automated account provisioning scripts.

  • Mentor new engineers and interns.


MD Anderson —Houston, Texas—July 2010 to August 2011

The mission of The University of Texas MD Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

Systems Analyst II

Provide technical support for the computing Infrastructure in the Division of Quantitative Sciences. This position requires interacting with numerous computing platforms in a multi-layered client-server environment to ensure desktop computers interconnect seamlessly with diverse systems, including storage servers, email services, web applications, and database servers.


My general responsibilities include

  • Providing divisional users with the installation, configuration, and ongoing usability of desktop computers, peripherals and software with standards and guidelines.

  • Managing divisional user and group accounts in Microsoft Active Directory.

  • Troubleshooting and resolving hardware, software, and connectivity problems.

  • Providing administration, maintenance, and support for existing software development environments.

  • Installing, configuring, patching, testing, and managing operating system software (Windows, Mac, Unix, Linux) and application software (SAS, S-Plus, Matlab, and others)

  • Monitoring systems performance and implementing measures to improve performance as identified.

  • Working as a team member with other DQS IT staff for project development and implementation and problem resolution.

  • Modifying computing infrastructure design to maximize efficient use of existing computing resources.


United Space Alliance—Houston, Texas—March 2001 to June 2010

As the sole-source contractor for the Space Shuttle flights, our firm provides space operations, services, and technologies to the National Aeronautics and Space Administration (NASA).


Systems Engineer

Design, install, configure, and maintain a heterogeneous computing environment for a high fidelity Space Station training facility. Design, install, and maintain a variety of system services in an integrated environment to maintain the lowest possible downtime. These services include remote installation and management, disaster recovery, redundant active directory, Domain Name services (DNS), Dynamic Host Configuration Protocol (DHCP), and Virtual Machine infrastructure.


My general responsibilities include

  • Analyzing, designing, and implementing local area networks

  • Diagnosing and troubleshooting problems reported by network users

  • Troubleshooting and resolving system and network issues

  • Managing small- to medium-size projects

  • Monitoring systems performance in order to recommend upgrades or expansion

  • Automating day-to-day tasks using shell and PERL scripts


My specific contributions to the company’s heterogeneous computing environment include

  • Maintaining 5 servers and 90 workstations running Red Hat Enterprise Linux (RHEL)

  • Maintaining 120 windows XP workstations and 7 Windows 2003 servers including Active Directory, Vintela, and DNS

  • Designing and implementing 8 VMware ESXi servers

  • Implementing and maintaining an Arkeia backup server

  • Remotely administering Unix (ssh) and Windows (Remote desktop) servers and workstations

  • Evaluating and recommending company standards regarding Linux

  • Designing and deploying a kickstart server for RHEL workstations

  • Assisting with maintenance of 40 Solaris workstations and 2 Solaris servers

  • Assisting with maintenance of a Solaris jumpstart server

  • Implementing Linux migration path from Solaris and TRU64


I fulfill multiple roles in addition to my general responsibilities. These roles include Lead Systems Engineer and Linux subject matter expert.


             Lead Systems Engineer

As the primary administrator responsible for several local area networks, I have

  • Designed and deployed Red Hat kickstart and Microsoft remote installation servers.

  • Designed and deployed systems loads. I integrated security best practices throughout the networks.

  • Deployed an auditing server and wrote scripts to look for anomalies in audit files.

  • Designed and deployed active directory servers for a heterogeneous network of Windows and Linux operating systems.

  • Designed and deployed VMware ESXi servers. I maintained a high availability of real time simulator environment.

  • Functioned as tier-two and tier-three technical support for all networks.


Linux Subject Matter Expert

As the company’s designated subject matter expert for Linux systems, I have

  • Defined a standard Linux installation, which was Red Hat Enterprise Linux.

  • Led a team that put together a Red Hat Linux blanket purchase order and standardized how United Space Alliance (USA) purchases and maintains Red Hat Linux company-wide.

  • Led a team that defined the type of license to use and the length of maintenance contracts for Red Hat Linux.

  • Defined a migration path for successive versions of Red Hat.

  • Defined a migration plan from UNIX to Linux.


I regularly utilize managerial and customer-service skills as well as technical knowledge. In particular I have become skilled at managing projects, interfacing with customers, defining company-wide hardware and software standards, and planning for disaster recovery and business continuity.


Project Management

I have regularly led teams of up to ten participants. These teams completed a variety of projects establishing company-wide hardware and software standards, completing platform migrations from Solaris to Linux, and installing server upgrades. The fiscal value of the projects I led has ranged from ten thousand dollars for a set of server upgrades to ten million dollars for a project called Orbiter in a Box, which provides a space shuttle interface that can connect with flight-rated payload such as the Hubble space telescope. 


Customer Interface

I have been the sole person accompanying equipment to customer facilities in order to set up and train customers on the equipment. I have provided tech support for equipment while I was at customer facilities as well as after I returned to USA’s facilities. I have been responsible for ten sets of hardware worth half a million dollars each.


Defining Company Standards

Standards play a large part in reducing cost and improving maintainability of systems. I defined many of USA’s companywide standards to include workstations, servers, Red Hat, Windows, and encrypted universal serial bus (USB) drives. The standards included minimum version, life span, and, in some cases, migration path.


Disaster Recovery and Continuity Planning

I have organized disaster recovery plans for several local area networks.  The plans included items such as offsite storage, frequency of data backup, data retention, and testing the plan. Working as part of a team, I have also engaged in continuity planning including identifying critical systems, determining how to mitigate risks in case of disaster, and testing the plans. 

Lamar University—Beaumont, Texas—August 1998 to December 2000

Lamar is a public university that provides computing services to its departments, its faculty, and its 15,000 students.



Network Administrator

Implemented Remote Installation Services(RIS) for Management information systems(MIS) department in the College of Business. Set up and maintained Internet Information Services(IIS) to house the MIS department website. Troubleshot and resolved issues on classroom workstations and lab workstations.

  • Administered six Windows 2000 servers and two Linux servers

  • Maintained SQL server and databases

  • Diagnosed and resolved problems with Windows 95, 98, NT, 2000, and Linux

  • Responsible for three labs with 30 computers each

  • Administered web server and multiple sites for various departments on campus



Education


Master of science in technical management

Embry Riddle Aeronautical University, 2006


Bachelor of science in computer science

Lamar University, 2000


Training and Certifications

  • Certified Information Systems Security Professional (CISSP) 2010 - 2013 

  • Brainbench Linux Administration (General) received 9/27/2007

  • Brainbench Red Hat Linux Administration received 9/27/2007

  • Brainbench Microsoft Windows 2000 Server Administration received 9/26/2007

  • Certifications viewable at http://www.brainbench.com/transcript.jsp?pid=4955198