Resume

Terry Alsdorf

terry@terry-alsdorf.com


Profile

Systems Engineer ●   DNS Engineer ●  DevOps Engineer

Accomplished DDI and systems engineer with extensive experience in hardware and software lifecycle maintenance and incident resolution. Adept at automating and  improving processes to reduce future negative impacts.  Skilled in identifying and resolving system, network, and firewall issues. Clear and consistent record of identifying opportunities to reduce operating costs and improve systems efficiency. Thoroughly familiar with design,  implementation, and automation of heterogeneous Linux, Unix, and Windows environments. Experienced with designing, installing, and maintaining servers and workstations to support large organizations.  


Ansible ● Linux ● Project Management ● Python ● Troubleshooting ● 

Problem Resolution ● Requirements Definition ● Performance Analysis ●  Bluecat ●

 BIND ● DNS ● DHCP ● IPAM ● SDLC  ● CI/CD ● Agile 


Professional Experience

JPMorganChase—Houston, Texas/Plano, Texas—December 2014 to Present

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

 

Vice President Infrastructure Development in DDI Automation (2019 to present)

The DDI Automation team automates the installation, configuration, maintenance, and decommissioning of DNS, DHCP, and IPAM servers. 

My responsibilities include




ASSOC / Tech Ops Analyst (USO) in DDI Operations (2014 to 2019)

The DDI Operations team provides 24-7 operational support for global DNS/DHCP infrastructure.

My responsibilities included



L3  National Security Solutions (NSS)—Houston, Texas—August 2011 to December 2014

L-3 NSS is among the largest divisions of global defense leader, L-3. L-3's NSS group provides full-spectrum cyber operations, enterprise and mission information technology, intelligence operations support and operational infrastructure solutions through integrated engineering, adaptive processes, and the expertise required to solve critical security challenges.

 

Computer System Engineer

Computer Systems Engineer to design, develop, implement, analyze, document, test, debug, and maintain hardware and software of new and existing computer systems for the Engineering directorate at Johnson Space Center.    Support the customer during testing. Update documentation affected by system hardware and software changes and ensures standards are met. 


My responsibilities included


MD Anderson —Houston, Texas—July 2010 to August 2011

The mission of The University of Texas MD Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

 

Systems Analyst II

Provide technical support for the computing Infrastructure in the Division of Quantitative Sciences.  This position requires interacting with numerous computing platforms in a multi-layered client-server environment to ensure desktop computers interconnect seamlessly with diverse systems, including storage servers, email services, web applications, and database servers.


My responsibilities included



United Space Alliance—Houston, Texas—March 2001 to June 2010

As the sole-source contractor for the Space Shuttle flights, our firm provides space operations, services, and technologies to the National Aeronautics and Space Administration (NASA). 


Systems Engineer

Design, install, configure, and maintain a heterogeneous computing environment for a high fidelity Space Station training facility.  Design, install, and maintain a variety of system services in an integrated environment to maintain the lowest possible downtime. These services include remote installation and management, disaster recovery, redundant active directory, Domain Name services (DNS), Dynamic Host Configuration Protocol (DHCP), and Virtual Machine infrastructure. 


My general responsibilities included


My specific contributions to the company’s heterogeneous computing environment included


I fulfilled multiple roles in addition to my general responsibilities. These roles included Lead Systems Engineer and Linux subject matter expert.


Lead Systems Engineer

As the primary administrator responsible for several local area networks, I


 Linux Subject Matter Expert

As the company’s designated subject matter expert for Linux systems, I 


I regularly utilized managerial and customer-service skills as well as technical knowledge. In particular I became skilled at managing projects, interfacing with customers, defining company-wide hardware and software standards, and planning for disaster recovery and business continuity.


Project Management

I have regularly led teams of up to ten participants. These teams completed a variety of projects establishing company-wide hardware and software standards, completing platform migrations from Solaris to Linux, and installing server upgrades.  The fiscal value of the projects I led has ranged from ten thousand dollars for a set of server upgrades to ten million dollars for a project called Orbiter in a Box, which provides a space shuttle interface that can connect with flight-rated payload such as the Hubble space telescope. 


Customer Interface

I have been the sole person accompanying equipment to customer facilities in order to set up and train customers on the equipment.  I have provided tech support for equipment while I was at customer facilities as well as after I returned to USA’s facilities.  I have been responsible for ten sets of hardware worth half a million dollars each.


 Defining Company Standards

 Standards play a large part in reducing cost and improving maintainability of systems.  I defined many of USA’s companywide standards to include workstations, servers, Red Hat, Windows, and encrypted universal serial bus (USB) drives.  The standards included minimum version, life span, and, in some cases, migration path.    


Disaster Recovery and Continuity Planning

I have organized disaster recovery plans for several local area networks.  The plans included items such as offsite storage, frequency of data backup, data retention, and testing the plan. Working as part of a team, I have also engaged in continuity planning including identifying critical systems, determining how to mitigate risks in case of disaster, and testing the plans.     

 

Lamar University—Beaumont, Texas—August 1998 to December 2000

Lamar is a public university that provides computing services to its departments, its faculty, and its 15,000 students. 


Network Administrator

Implemented Remote Installation Services(RIS) for Management information systems(MIS) department in the College of Business.  Set up and maintained Internet Information Services(IIS) to house the MIS department website.  Troubleshot and resolved issues on classroom workstations and lab workstations. 



Education


Master of Science in Technical Management

Embry Riddle Aeronautical University


Bachelor of Science in Computer Science

Lamar University


Training and Certifications